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Frequently Asked Questions

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  • What is PerfectCale®?

    PerfectCale® is a trademark Thomas Lee uses in connection with its finest quality percale sheets and pillowcases. The best long-staple Pima cotton is ring-spun to produce a fine, strong, highest quality single-ply yarn, which is then woven 500 threads to the square inch to produce PerfectCale® sheets and pillowcases. PerfectCale® bed linens are offered only by Thomas Lee. For more information on what makes Thomas Lee PerfectCale® the best, please click on "The Thomas Lee Difference."

  • What is the difference between your 100% Pima cotton percale sheets and your bamboo sheets?

    Our PerfectCale® sheets (percale sheets) are constructed with 500 100% Pima cotton threads to each square inch of fabric, which yields what we believe is the perfect combination of softness and crispness in a sheeting fabric. PerfectCale® sheets feel comfortably cool and luxurious against the skin. Bamboo sheets are constructed with 250 threads to the square inch, which together with the inherent nature of viscose from bamboo, yields a lighter weight, silkier fabric. Bamboo sheets drape well and will wrinkle less than 100% cotton sheets.

  • Why don’t your percale sheets come in a higher thread count?

    A thread count of around 500 threads per square inch of fabric is about the highest achievable using single-ply yarn. Other high thread count sheets may use yarns that are plied together before weaving. This practice results in not only a misleading overstatement of the actual thread count, but creates a fabric made with lower quality yarn. Sheets that claim thread counts of 1000 are generally made with yarn that has been plied as many as 4 times. The real thread count is actually 250, half that of Thomas Lee bed linens. Like sateen weaves, bed linens made with plied yarn should be avoided. Thomas Lee cotton sheets and bed linens are woven from the world's finest long-staple cotton, single-ply yarn made using the highest quality traditional ring-spun process and woven 500 threads to the square inch. There is no finer sheet available at any price.

  • Do you have fabric samples available?

    We have free swatches of our 100% Pima cotton PerfectCale® fabric available for request on our homepage. We do not offer samples of other fabrics used in our products.

  • Do you have a catalog of Thomas Lee products?

    We tend to think of our website, which is very comprehensive, as our catalog; however, we do offer free swatches of our PerfectCale® fabric, which can be ordered from our homepage.

  • Are your sheets too big for a Tempur-Pedic mattress?

    We know from personal experience that Thomas Lee percale sheets fit great on a Tempur-Pedic mattress.

  • Can I substitute different pillowcase sizes in a percale sheet set?

    Regrettably, sheet sets are hand packed at the factory and we cannot make substitutions within a set. We do offer separate flat sheets, fitted sheets and pillowcase sets that can be ordered separately.

  • Where are your percale sheet sets manufactured?
    Our percale sheet sets are made from 100% US-grown Pima cotton, which is sent to India where our bed linens are manufactured.
  • What size mattress will your Thomas Lee percale sheets fit?

    The pockets on our percale fitted sheets are 18 inches deep, which will accommodate most of today's thick mattresses. Because of the high-quality elastic that is sewn around the entire perimeter of our fitted sheet (not just in the pockets), they can accommodate a wide range of mattress thicknesses. Just be sure to tuck any surplus between the mattress and the box spring.

    The pockets on our bamboo fitted sheets measure 15 inches.
  • Why don’t you use Egyptian cotton?

    We want to offer only the finest cotton in the world and that is not cotton from Egypt. The finest cotton in the world is “Pima” cotton which is grown in the southwestern United States. Cotton from Egypt can vary greatly in quality. We have found that the only cotton that consistently provides the quality we need for our percale sheet sets is US Pima cotton.

  • Does Thomas Lee offer printed, “fashion” bedding products?

    At Thomas Lee, we are all about luxury, comfort, durability and value. We believe that the use of heavy print pastes and other chemicals used in manufacturing "fashion" bedding products would adversely affect the comfort and durability of our percale sheets.

  • Why doesn’t Thomas Lee offer more colors?

    We are all about luxury, comfort, durability and value. We have found that there is very low demand for colors other than white and ivory. We prefer not to use the heavy dyes that are necessary to produce some color shades since we feel they have the potential to adversely affect the comfort and durability of our percale bedding. That said, we do offer additional colors in our bamboo sheet collection.

  • Do Thomas Lee bed linens contain formaldehyde or other harsh chemicals?

    No, Thomas Lee percale bedding is finished naturally, without the use of formaldehyde or other harsh chemicals.

  • Will Thomas Lee sheets wrinkle?

    Thomas Lee percale sheeting is made from 100% Pima cotton fabric, which is finished naturally and without the use of harsh finishing resins. The only way to make a fabric "wrinkle free" or "wrinkle resistant" is to incorporate a "stiffer" yarn (e.g., polyester) into the fabric and/or to treat the fabric with a resin (often formaldehyde-based) during the finishing process in order to impart stiffness. Unfortunately, along with the stiffness comes an unpleasant, rough feel to the fabric and a reduction of the durability of the fabric. There is no such thing as an untreated all-cotton fabric that will not wrinkle to some extent, and Thomas Lee percale bed linens are no exception.

    Bonus Tip: You can control wrinkling to a significant extent by drying your percale sheeting on a permanent press setting and removing them promptly from the dryer, followed by smoothing and folding.

  • Are Thomas Lee sheets made with a sateen weave?
    We want to offer you the finest and purest sheet and sheet sets that contain a sateen weave compromise the purity of our sheets.
  • Do you offer sheets in twin sizes?

    Our bamboo sheets are available in twin sizes and only in white. We, unfortunately, do not offer our percale sheet sets in twin sizes.

  • What is included in a percale sheet set? Can I make substitutions?

    A sheet set consists of a flat sheet, a fitted sheet and two pillowcases. The California king and king set includes two king pillowcases and the queen and full sheet set include two standard/queen pillowcases. The sets are hand packed at our headquarters and unfortunately, we cannot make substitutions. We do offer separate flat sheets, fitted sheets, and pillowcase sets that can be ordered separately.

  • In what country are Thomas Lee percale sheet sets manufactured?

    Thomas Lee percale sheet sets are currently manufactured in India. They are made exclusively from Pima cotton grown in the southwestern United States.

  • How deep are the pockets on your fitted sheets?

    The pockets on our Thomas Lee percale fitted sheets are 18 inches deep, which will accommodate most of today's thick mattresses. Because of the high-quality elastic that is sewn around the entire perimeter of our fitted sheet (not just in the pockets), they can accommodate a wide range of mattress thicknesses. Just be sure to tuck any surplus between the mattress and the box spring. Our bamboo sheets have 15-inch pockets.

  • What colors are your sheets available in?

    Our 100% Pima cotton percale sheets come in white and ivory. And our bamboo sheets come in several additional colors as shown on our website.

  • What mattress size do your sheets fit?

    Our Thomas Lee 100% Pima cotton percale sheets are available in Full, Queen, King and California King sizes.

    And our bamboo sheets are available in Twin, Queen, King and California King sizes.
  • Will Thomas Lee fitted sheets fit my mattress?

    The pockets on Thomas Lee percale fitted sheets are 18 inches deep, which will accommodate most of today's thick mattresses. Because of the high-quality elastic that is sewn around the entire perimeter of our fitted sheet (not just in the pockets), they can accommodate a wide range of mattress thicknesses. Just be sure to tuck any surplus between the mattress and the box spring.

  • Where is the cotton grown that goes into your sheets?

    The cotton used in Thomas Lee percale sheets is grown in the southwestern United States. We use only US-grown long-staple Pima cotton, the finest cotton available at any price.

  • How long will my percale sheets last?

    With great care, your percale sheets will last a very long time. One of the best things about our percale sheets is that they will actually get softer and more comfortable with repeated laundering.

  • Can I wash my down comforter at home?

    We do not recommend home laundering a down comforter. Take your down comforter to a professional launder that has experience and the know-how required to launder down products. Standard laundry detergent will adhere to the down causing it to clump together and will ruin your comforter.

    Once you have your comforter laundered, you should consider investing in a duvet cover to protect your comforter. A duvet cover, like the ones we offer, is far easier to launder and will greatly prolong the life of your down comforter.
  • I just purchased my percale bed linens. What should I do to ensure my maximum future enjoyment?

    Congratulations on your purchase! We know your percale bedding will exceed your highest expectations. While not absolutely necessary, we recommend laundering your percale bedding before use and follow our care instructions. You will be amazed at their comfort after two or three launderings.

  • Do you ship to P.O. Boxes?
    Unfortunately, UPS does not ship to P.O. Boxes.
  • How much is shipping?

    We offer free shipping to anywhere in the lower 48 United States on orders of $150 or more. We also offer delivery via UPS 2nd day air for an additional charge. Details are available on our Free Shipping page.

  • Do you ship to Alaska and Hawaii?
    Yes, but for a small fee.
  • Do you ship to countries other than the United States?

    At present, we ship only to US destinations.

  • Do you provide gift wrapping or gift cards?

    At this time we are unable to provide gift wrapping or gift cards.

  • What is your privacy policy?

    Personal information entered on the Thomas Lee website will be used to service your order and respond to your questions and for no other purposes whatsoever. We will never sell your address, telephone number, email address or any other personal information to third parties for marketing or solicitation purposes.

  • Is my personal information secure when I place an order?

    Personal information entered on the Thomas Lee website is protected by an SSL certificate, meaning that your data is only transmitted between your computer and our server via a secure connection. Credit card information is transmitted via an encrypted connection directly to our credit card processor for authorization. Thomas Lee does not collect or retain credit card numbers.

  • How long will it take for me to receive my order?

    This depends on where you live.

    East of the Mississippi River: 2-4 business days after the order date Central US: 4-5 business days after the order date Western US: 5-7 days after the order date We also offer 2nd-day air delivery (extra charge). While the above guidelines are met or exceeded in nearly all cases, we cannot guarantee delivery by a certain date.
  • When will my order be shipped?

    All orders are shipped within two business days following the day you place your order.

  • Do you have a retail store?

    At present we do not offer our products through a traditional retail store, but we are on Amazon. You can order through our website at thomasleesheets.com or by calling 1-877-866-5331.

  • I am having problems placing my order.

    Please give one of our friendly service representatives a call at 1-877-866-5331. They will gladly take care of you.

  • How many times a year do you have a sale on sheets?

    Considering the high quality of our cotton percale sheets, we offer fantastic everyday pricing. On occasion, we do offer additional discounts to customers on our email list.

  • Do you offer free shipping on returns?

    Unfortunately, we do not. If a product is returned, we do reimburse any shipping charges the customer paid when they ordered.

  • How do I return my purchase?

    We take The Thomas Lee Guarantee very seriously and pledge to provide excellent service in the event you wish to return one of our products. Because we use multiple distribution centers our return instructions differ depending upon the product purchased. Should you wish to return any merchandise please login to your account and select the product from your order history. If you placed an order as a guest without an account, please fill out this form. Upon receipt of the return authorization form, we will provide return authorization and instructions. This way we are better able to monitor the return process and ensure that it goes as smoothly as possible for our customers.

  • What is your return policy?

    Every product we sell is guaranteed to exceed your highest expectations. Our percale bedding products are unconditionally guaranteed for 90 days from the date of purchase. Use them, launder them (they actually get better with each laundering) and if you are dissatisfied for any reason you may return them and receive a full refund of the purchase price. Our other products are unconditionally guaranteed for 30 days from the date of purchase.

  • What colors come in your free swatch card?

    You will receive a swatch card containing samples of both our white and ivory percale fabrics.