Frequently AskedQuestions

About Our Products

  • What is PerfectCale®?

    PerfectCale® is a trademark Thomas Lee uses in connection with its finest quality sheets and pillowcases. The best long staple Pima cotton is ring-spun to produce a fine, strong, highest quality single-ply yarn, which is then woven 500 threads to the square inch to produce PerfectCale® sheets and pillowcases. PerfectCale® bed linens are offered only by Thomas Lee. For more information on what makes Thomas Lee PerfectCale® the best, please click on "The Thomas Lee Difference."

  • What is the difference between your 100% Pima cotton PerfectCale® sheets and your bamboo sheets?

    PerfectCale® sheets are constructed with 500 100% Pima cotton threads to each square inch of fabric, which yields what we believe is the perfect combination of softness and crispness (that is, no limp, raggy feeling) in a sheeting fabric. PerfectCale® sheets feel comfortably cool and luxurious against the skin. Bamboo sheets are constructed with 250 threads to the square inch, which together with the inherent nature of viscose from bamboo, yields a lighter weight, silkier fabric. Bamboo sheets drape well and will wrinkle less than 100% cotton sheets.

  • There are sheets on the market with higher thread counts than yours. How can you claim your PerfectCale® sheets are the best?

    A thread count of around 500 threads per square inch of fabric is about the highest achievable using single-ply yarn. Other high thread count sheets may use yarns that are plied together before weaving. This questionable practice results in not only a misleading overstatement of actual thread count, but creates a fabric made with lower quality yarn. The United States Federal Trade Commission has issued an opinion that this practice likely deceives consumers. In fact, sheets that claim thread counts of 1000 are generally made with yarn that has been plied as many as 4 TIMES. The real thread count is actually 250, half that of Thomas Lee bed linens. Like sateen weaves, bed linens made with plied yarn should be avoided. Thomas Lee cotton sheets and bed linens are woven from the world's finest long-staple cotton, single-ply yarn made using the highest quality traditional ring-spun process, and woven 500 threads to the square inch. We believe there is no finer sheet available at any price.

  • Do you have fabric samples available?

    We have free swatches of our 100% Pima cotton PerfectCale® fabric available for request on our homepage. We do not offer samples of other fabrics used in our products.

  • Do you have a catalog of Thomas Lee products?

    We tend to think of our website, which is very comprehensive, as our catalog; however, we do offer free swatches of our PerfectCale® fabric, which can be ordered from our homepage.

  • We just purchased a Tempur-Pedic mattress so it’s not a very thick mattress. Will your sheets be too big for this type of mattress?

    We know from personal experience that Thomas Lee PerfectCale® sheets fit great on a Tempur-Pedic mattress. The bottom hems of the fitted sheets need to be tucked between the actual mattress and box springs.

  • Can I substitute standard/queen size pillowcases for king pillowcases in a king or Cal king sheet set?

    Regrettably, sheet sets are packed at the factory and we cannot make substitutions within a set. We do offer separate flat sheets, fitted sheets, and pillowcase sets that can be ordered separately.

  • Where are Thomas Lee PerfectCale® bed linens manufactured?

    Thomas Lee PerfectCale® bed linens are manufactured in India, using 100% US-grown Pima cotton. Due to the forces of globalization and US trade policies, virtually all bed sheets and similar products sold in the United States today are manufactured abroad.

  • Why don’t you manufacture your PerfectCale® bed linens in the USA?

    Unfortunately the once proud US home textile manufacturing industry no longer exists, having fallen victim to the forces of globalization and our government's foreign trade policies. Tom and Lee, the owners of Thomas Lee, spent most of their careers in the US home textile industry, and Tom served as president of two of the largest, West Point-Pepperell and Dan River. As late as 2005 Dan River was weaving 26 million yards of sheeting fabric every week. Today, all sheets sold in the United States are manufactured abroad.

    Thomas Lee does use US-grown cotton in our sheets. Our PerfectCale® bed linens are made from 100% US-grown Pima cotton, which is sent to India where our bed linens are manufactured. We make them in India, as it is the only place in the world that can, or will, produce the quality we demand.

  • What size mattress will your PerfectCale® sheets fit?

    The pockets on our PerfectCale® fitted sheets are 18 inches deep, which will accommodate most of today's thick mattresses. Because of the high quality elastic that is sewn around the entire perimeter of our fitted sheet (not just in the pockets), they can accommodate a wide range of mattress thicknesses. Just be sure to tuck any surplus between the mattress and the box spring. The pockets on our bamboo fitted sheets measure 15 inches.

  • Why don’t you use Egyptian cotton?

    Actually, the finest cotton in the world does not come from Egypt. The finest cotton in the world is “Pima” cotton which is grown in the southwestern United States. Cottons from Egypt can vary greatly in quality. At Thomas Lee we have found that the only cotton that consistently provides the quality we need for our PerfectCale® bed linens is US Pima cotton.

  • Does Thomas Lee offer printed, “fashion” bedding products?

    At Thomas Lee we are all about luxury, comfort, durability, and value. We believe that the use of heavy print pastes and other chemicals used in manufacturing "fashion" bedding products would adversely affect the comfort and durability of our PerfectCale® products; thus we have elected not to enter that business.

  • Why doesn’t Thomas Lee offer more colors?

    At Thomas Lee we are all about luxury, comfort, durability, and value. We have found that there is very low demand for colors other than white and ivory, and in fact, we would prefer not to use the heavy dyes that are necessary to produce some color shades, since we feel they have the potential to adversely affect the comfort and durability of our PerfectCale® products. That said, we do offer additional fashion colors in our bamboo sheet collection.

  • Do Thomas Lee bed linens contain formaldehyde or other harsh chemicals?

    No, Thomas Lee PerfectCale® bed linens are finished naturally, without the use of formaldehyde or other harsh chemicals.

  • Will Thomas Lee sheets wrinkle?

    Thomas Lee PerfectCale® fabrics are made from 100% Pima cotton fabric, which is finished naturally and without the use of harsh finishing resins. The only way to make a fabric "wrinkle free" or "wrinkle resistant" is to incorporate a "stiffer" yarn (e.g., polyester) into the fabric and/or to treat the fabric with a resin (often formaldehyde-based) during the finishing process in order to impart stiffness. Unfortunately, along with the stiffness comes an unpleasant, rough "hand" or feel to the fabric and a reduction of the durability of the fabric. There is no such thing as an untreated all-cotton fabric that will not wrinkle to some extent, and Thomas Lee PerfectCale® bed linens are no exception.

    Wrinkling can be controlled to a significant extent by carefully following the washing instructions, including drying your PerfectCale® bed linens on permanent press setting and removing them promptly from the dryer, smoothing and folding.

  • Are Thomas Lee sheets made with a sateen weave?

    No! (Please click on "The Thomas Lee Difference" for more information.)
  • Do you offer sheets in twin sizes?

    We offer bamboo sheets in twin sizes only in white. We do not offer our PerfectCale® all-cotton bed linens in twin sizes.

  • What items are included in a sheet set? Can I make substitutions?

    A sheet set consists of a flat sheet, a fitted sheet, and two pillowcases in the applicable size (queen or king). The queen set includes standard/queen size pillowcases and the king set includes king pillowcases. The sets are packed at the factory and we cannot make substitutions within a set. We do offer separate flat sheets, fitted sheets, and pillowcase sets that can be ordered separately.

  • In what country are Thomas Lee PerfectCale® bed linens manufactured?

    Thomas Lee PerfectCale® bed linens are currently manufactured in India. They are made exclusively from Pima cotton grown in the southwestern United States.

  • How deep are the pockets on your fitted sheets?

    The pockets on our Thomas Lee PerfectCale® fitted sheets are 18 inches deep, which will accommodate most of today's thick mattresses. Because of the high quality elastic that is sewn around the entire perimeter of our fitted sheet (not just in the pockets), they can accommodate a wide range of mattress thicknesses. Just be sure to tuck any surplus between the mattress and the box spring. Our bamboo sheets have 15-inch pockets.

  • In what colors do you offer your sheets?

    We offer our 100% Pima cotton PerfectCale® sheets only in white and ivory. We offer our bamboo sheets in several additional colors as shown on our website.

  • In what sizes do you offer your sheets?

    We offer Thomas Lee 100% Pima cotton PerfectCale® sheets in Full, Queen, King, and California King sizes. We offer bamboo sheets in Twin sizes, as well as Queen, King, and California King sizes.

  • Will Thomas Lee fitted sheets fit my mattress?

    The pockets on Thomas Lee PerfectCale® fitted sheets are 18 inches deep, which will accommodate most of today's thick mattresses. Because of the high quality elastic that is sewn around the entire perimeter of our fitted sheet (not just in the pockets), they can accommodate a wide range of mattress thicknesses. Just be sure to tuck any surplus between the mattress and the box spring.

  • Where is the cotton grown that goes into your sheets?

    The cotton used in Thomas Lee PerfectCale® sheets is grown in the southwestern United States. We use only US-grown long staple Pima cotton, the finest cotton available at any price.

  • How long will my PerfectCale® sheets last?

    How long your sheets will last is a function of how they are used and cared for. Generally speaking, however, your PerfectCale® sheets will actually get softer and more and more comfortable with repeated laundering.

Care Information

  • Can I home launder my down comforter?

    We do not recommend home laundering a down comforter. We strongly suggest taking your down comforter to a professional laundry that actually has experience and the know-how required to launder down products, which require special detergent specifically formulated for down. Standard laundry detergent will adhere to the down causing it to clump together and will ruin your comforter. Once you have your comforter laundered, you should consider investing in a duvet cover to protect your comforter. A duvet cover, like the ones we offer, is far easier to launder and will greatly prolong the useful life of your down comforter.

  • I just purchased my PerfectCale® bed linens. What should I do to ensure my maximum future enjoyment?

    Congratulations on your wise purchase. Your Thomas Lee bed linens will exceed your highest expectations. While not absolutely necessary, we recommend laundering your bed linens before use, following our care instructions (see Our Care Instructions). In particular, be sure to dry your bed linens on permanent press setting and remove them promptly from the dryer, while smoothing and folding. The really neat thing about PerfectCale® bed products is that they actually get better with laundering. You will be amazed at their comfort after two or three launderings.

Order & Shipping Information

  • Do you ship to PO Boxes?

    We do not, the only exceptions being APO and FPO addresses.
  • How are your shipping charges determined?

    Shipping via UPS Ground is free on orders of $150 or more for delivery in the continental US. There is a shipping charge for orders of less than $150 and for orders shipped to Alaska and Hawaii. We also offer delivery via UPS 2nd day air for an additional charge. Details are available on our Free Shipping page.

  • Do you ship to Alaska and Hawaii?

    Yes.
  • Do you ship to countries other than the United States?

    At present, due to textile labeling and duty requirements that vary throughout the world, we ship only to US destinations. Some of our customers have products shipped to a US destination (thus taking delivery in the US) and then forward them on to a foreign location.

  • My order is intended as a gift. Do you provide gift wrapping or a gift card? Is the price on the packaging or on the packing slip?

    Unfortunately we are unable at this time to provide gift wrapping or a gift card; however, our packing slips do not include the price of the product(s).

  • What is Thomas Lee’s privacy policy?

    Personal information entered on the Thomas Lee website will be used to service your order and respond to your questions and for no other purposes whatsoever. PERIOD. We will never sell your address, telephone number, email address or any other personal information to third parties for marketing or solicitation purposes.

  • Is my personal information secure when I place an order with Thomas Lee?

    Yes! Personal information entered on the Thomas Lee website is protected by an SSL certificate, meaning that your data is only transmitted between your computer and our server via a secure connection.

    Credit card information is transmitted via encrypted connection directly to our credit card processor for authorization. Thomas Lee does not collect or retain credit card numbers, and in fact, Thomas Lee personnel do not have access to credit card numbers at any time during the order process.

  • How long will it take for me to receive my order?

    It depends upon where you live. Customers who live... East of the Mississippi River: 2-4 business days after order date Central US: 4-5 business days after the order date Western US: 5-7 days after the order date We also offer 2nd day air delivery (extra charge). Orders are usually shipped next business day after the order date. While the above guidelines are met or exceeded in nearly all cases, we cannot guarantee delivery by a certain date.

  • When will my order be shipped?

    We endeavor to ship all orders within two business days following the day you place your order; however, most orders in fact ship next business day after the date of the order.

  • Is there a retail store where I can purchase Thomas Lee products?

    At present we do not offer our products through any traditional retail store. You can order through our website at thomasleesheets.com or by calling 1-877-866-5331. Free swatches of our PerfectCale® fabric are also available on the website.

  • I am having problems placing my order; can you help?

    Yes. Please telephone our call center, toll free, at 1-877-866-5331. Our operators will be glad to take your order.

  • How many times a year (and when) do you have a sale on sheets?

    We offer our products at attractive everyday sale prices. On occasion, we offer additional discounts to customers on our email list who grant us permission to contact them.

Returns

  • Do you pay shipping on returns?

    We do not. In most cases our customers enjoy free or significantly reduced shipping charges when they order. If a product is returned, we do reimburse any shipping charges the customer paid when they ordered.

  • How do I return my purchase?

    We take The Thomas Lee Guarantee very seriously and pledge to provide excellent service in the event you wish to return one of our products. Because we use multiple distribution centers our return instructions differ depending upon the product purchased. Should you wish to return any merchandise please login to your account and select the product from your order history (or if you placed an order as a guest without an account, please call 1.877.866.5331). Upon receipt of the return authorization form, we will provide return authorization and instructions. In this way we are also better able to monitor the return process and ensure that it goes as smoothly as possible for our customers.

  • What happens if I don’t like my Thomas Lee products? Can I return them?

    Yes. Every product we sell is guaranteed to exceed your highest expectations. Our PerfectCale® 100% Pima cotton bedding products are unconditionally guaranteed for 90 days from the date of purchase. Use them, launder them (they actually get better with each laundering), and if you are dissatisfied for any reason you may return them and receive a full refund of the purchase price. Our other products are unconditionally guaranteed for 30 days from the date of purchase.

Swatches

  • I have ordered a swatch of your sheeting fabric. Will I get a sample showing the ivory color? If not, how can I determine if the shade will work for me?

    You will receive a swatch card containing samples of both our white and ivory PerfectCale® fabrics.