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Shipping & Return Policy

About Free Shipping & How To Return An Item

Shipping

Thomas Lee Sheets is pleased to offer free US ground shipping on all orders within the contiguous US (our lower 48 states).

We do not offer complimentary shipping to Alaska or Hawaii. Currently, we do not offer shipping to Puerto Rico, Guam, Northern Mariana Islands, US Virgin Islands or American Samoa.

Our US customers may want to upgrade their orders to 2-day shipping for a small additional fee. Please refer to the shipping options at checkout for prices regarding your delivery. Orders placed for items usually ship within one to two days. Orders placed on Fridays, holidays or on weekends will be shipped within the following two business days. Please note that 2-day shipments will not deliver on Saturdays, Sundays or holidays.

If you have any questions, please click here to contact our Customer Experience team. You can also call Monday–Friday from 9AM–5PM Eastern at 1-877-866-5331.

Return Instructions

We have found that our customers are delighted with the high quality and comfort of the products offered by Thomas Lee. If you have questions about your purchases, you may wish to review the information on our website, including The Thomas Lee Difference™ and our FAQ page, which we believe answer most questions customers have asked about our products.

You may also send us an email using our contact form, and we will respond to any questions you may have, usually within 24 hours.

We take The Thomas Lee Guarantee very seriously. Should you wish to return any merchandise please:

  • Login to your account and select the product from your order history.
  • If you placed an order as a guest without an account, please fill out the form below.

Upon receipt of the return request, we will provide return authorization and instructions.


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